Shipping Policy
Thank you for shopping with NovaGadgets. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- If we experience a high volume of orders, processing times may be extended. If there is a significant delay in shipment, we will contact you via email.
2. Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times vary based on destination and shipping method:
- United States: 3-7 business days
- Canada: 7–11 business days
- International: 11-14 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to factors outside our control, including carrier delays, weather, and customs processing.
3. Shipment Confirmation and Tracking
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number.
- Tracking information may take 24–48 hours to update after the shipping carrier receives the package.
4. Shipping Destinations
NovaGadgets ships to the following locations:
- United States, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia,Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore
- If your location is not listed, please contact us at [novagadgetsstores@gmail.com]
5. Address Accuracy
- Customers are responsible for providing an accurate and complete shipping address at checkout.
- NovaGadgets is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information.
- If an order is returned to us due to an incorrect address, reshipping fees may apply.
6. Shipping Delays
Shipping delays can occur due to circumstances beyond our control, including but not limited to:
- Carrier service disruptions
- Weather conditions
- Holidays
- Customs inspections (international shipments)
NovaGadgets is not responsible for delays caused by the shipping carrier.
7. Lost, Stolen, or Missing Packages
If tracking information indicates that a package was delivered but you did not receive it, please take the following steps:
- Confirm the shipping address provided at checkout
- Check with household members or neighbors
- Contact the shipping carrier for additional details
If you are unable to locate your package, contact us at [novagadgetsstores@gmail.com] with your order number. NovaGadgets is not responsible for packages marked as delivered by the carrier.
8. Damaged or Incorrect Items
If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery at [novagadgetsstores@gmail.com] with:
- Your order number
- Photos of the item and packaging
We will review the issue and provide a resolution as appropriate.
9. Customs, Duties, and Taxes (International Orders)
International shipments may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
10. Contact Information
For questions regarding shipping, please contact:
Nova Gadgets
Email: [novagadgetsstores@gmail.com]